Cancellation & Refund Policy

This policy applies to online bookings and payments made for Moksha Wellness experiences.

Cancellations by guests

Bookings cancelled at least 24 hours before the scheduled start time are eligible for a full refund of the amount paid for that booking. Cancellations made within 24 hours of the scheduled start time and no-shows are non-refundable.

Rescheduling

If you need to change your visit, contact us as early as possible. Rescheduling is subject to availability. Where a reschedule is accepted, the amount already paid will be adjusted against the rescheduled booking.

Cancellations by Moksha Wellness

If we are unable to provide a confirmed experience due to an operational issue on our side, you may choose a rescheduled session or a full refund of the amount paid for that booking.

Refund processing

Approved refunds are sent back to the original payment method. We aim to initiate eligible refunds within 5–7 business days. Your bank, card network, UPI provider or payment gateway may require additional time for the amount to appear in your account.

How to request a cancellation or refund

Contact us on +91 89995 41081, email connect@mokshagoa.com, or via WhatsApp with the booking name, phone number, booking date and payment reference.

Last updated: 3 October 2026