Privacy Policy

Moksha Wellness respects your privacy. This policy explains how information is handled when you use our website, make a booking, contact us, or pay for a service.

Information we may collect

Name, phone number and country code.
Booking date, time, number of guests and selected experience.
Messages or information you choose to share with us.
Payment status, transaction reference and related payment metadata.
Basic website usage information such as browser, device and analytics data.

Payments

Online payments may be processed by third-party payment providers such as Razorpay. Moksha Wellness does not directly store your full card number, CVV or other complete card credentials. Payment providers process payment information under their own privacy and security practices.

How we use information

We use information to manage bookings, deliver services, communicate about your visit, process or reconcile payments and refunds, maintain safety and service records, improve the website, prevent misuse and comply with applicable legal or accounting obligations.

Sharing

We may share information with service providers that help us operate the website, booking, payment, messaging, analytics or accounting systems. We do not sell your personal information.

Retention and security

We keep information only for as long as reasonably required for the purposes above, including legal, tax, accounting, dispute and fraud-prevention needs. We use reasonable administrative and technical safeguards, but no online system can be guaranteed to be completely secure.

Your choices

You may contact us to ask about personal information associated with your booking or to request correction or deletion where applicable, subject to records we must retain by law or for legitimate business purposes.

Google and YouTube data used by Engagement Core

Engagement Core may connect to a user’s own YouTube channel through Google OAuth after the user grants permission. The application may access YouTube channel and comment data needed to display comments, post replies selected by an authorized administrator, and perform supported moderation actions.

OAuth access and refresh tokens are stored on the connected WordPress site and encrypted using WordPress authentication salts. Comment data may be stored locally to provide an engagement inbox and audit trail. Google user data is not sold, is not used for unrelated advertising or profiling, and is not shared with third parties except where necessary to operate the service or comply with law.

Administrators can disconnect YouTube from Engagement Core at any time. Google authorization can also be revoked from the user’s Google Account permissions. After disconnection, stored OAuth credentials are removed from the application.

Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

WACRM and WhatsApp Business Platform data

WACRM may connect an authorized business’s WordPress site to the Meta WhatsApp Business Platform. When a business completes Meta onboarding, WACRM may process WhatsApp Business Account and phone-number identifiers, business profile information, contacts, message content, message status events, templates, contact synchronization data, message history and business-app message echoes needed to provide the requested CRM, messaging, automation and support features.

Customer WhatsApp conversations and CRM records are stored on the connected customer’s WordPress site. Moksha’s WACRM Central service is used for licensing, Meta onboarding and stateless webhook relay and is designed not to persist customer message payloads. Access credentials and relay secrets are protected using encryption and access controls. WhatsApp Platform Data is not sold and is not used for unrelated advertising or profiling.

WACRM data deletion

A connected business can disconnect WACRM and remove its locally stored WhatsApp credentials and CRM data from its WordPress installation. Individuals may also request access, correction or deletion of personal information associated with WACRM by emailing connect@mokshagoa.com. We will delete or anonymize applicable data unless retention is required for legal, security, fraud-prevention, accounting or dispute purposes. Data that is only relayed transiently through WACRM Central is not retained there as message content.

Contact

For privacy questions, contact Moksha Wellness on +91 89995 41081, email connect@mokshagoa.com, or via WhatsApp.

Last updated: 3 October 2026